At 3Seven Art, we take great pride in offering high-quality, original artworks that are carefully curated and described in detail to provide an accurate representation of each piece. Due to the nature of the products we offer, our refund policy follows specific guidelines to ensure both buyer satisfaction and the integrity of our services.

General Refund Policy

1. No Returns on Artworks
   Once an artwork has been purchased, 3Seven Art does not accept returns. This is due to the unique nature of the items we sell, as each piece is a one-of-a-kind work of art. The images and descriptions provided on our website are accurate, but if you have any concerns, we recommend reviewing the piece thoroughly before making a purchase. We encourage potential buyers to consult our art experts to ensure they make an informed decision.
2. Cancellations
   If you wish to cancel an order, you must do so within 24 hours of purchase. Cancellations made after 24 hours will not be processed. Please note that some orders may require additional time for processing and shipping, and once the order has been dispatched, it cannot be cancelled.
3. Damaged or Defective Artworks
   While we take every precaution to ensure that all artworks are shipped with the utmost care, in the rare case of damage during shipping or if a piece arrives defective, please contact our customer support team within 7 days of receipt of the artwork. We will request detailed images of the damage or defect and assess the situation accordingly. If we determine the artwork to be faulty, we will offer an exchange or provide a refund, depending on the circumstances.
4. Refund Process
   Refunds will be processed only if the artwork is damaged or defective upon arrival. If a refund is approved, the amount will be credited to the original method of payment. Please allow 7–10 business days for the refund to reflect in your account, depending on the processing time of your payment provider.
5. Exchanges
   We do not offer exchanges for artwork purchases, as our pieces are unique. However, if a piece is damaged or defective, we will work with you to resolve the issue, which may include a replacement or other solutions that are mutually agreed upon.
6. Shipping Fees
   Please note that shipping fees are non-refundable in the event of a return or cancellation. The cost of return shipping, if applicable, will be the responsibility of the buyer.

Customer Support

Our team at 3Seven Art is dedicated to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. We are happy to assist you in resolving any issues regarding your order or the artwork you have purchased.